Hydra Communications Limited is a company registered in England and Wales with company number 07780501. Its registered office is at Blenheim, Elm House, 10 Fountain Court, New Leaze, Bradley Stoke, Bristol BS32 4LA, United Kingdom.
Zare, Nitrous Networks, Bandwidth Technologies, PrimeNodes, and ELHostingServices are trading names of Hydra Communications Limited.
Using our services and goods
Our services and goods must not be used for anything that is deemed illegal – or legal but harmful – under UK law. They also cannot be used for the purposes of hosting, facilitating, or running any of the following technical or social activities, whether legal or not:
- carrying out (distributed) denial of service ((D)DoS) or other amplification attacks
- hosting and/or facilitating botnet command and control servers
- spoofing IP addresses
- using servers as a proxy relay to conceal IP addresses
- concealing IP addresses of off-net content servers
- port scanning (includes ZMap)
- sending unsolicited emails or distributing malware
- hosting and/or facilitating phishing websites
- acting as a peer for torrenting
- using cracked or unlicensed software
- creating tunnels with the express purpose of providing remote DDoS protection
- creating virtual generic routing encapsulation (GRE) tunnels to other data centre services (excludes VPNs for home connections)
You must not undertake or alter any of the following on our hardware:
- overclocking CPU or memory
- updating BIOS or firmware
- updating or changing anything on the intelligent platform management interface (IPMI) baseboard management controller (BMC)
You must not host or facilitate any of the following:
- content that is harmful to children
- fraudulent and violent content
- hate speech of any kind
- incitements to and threats of violence
- content glorifying tragedies
- content that may endanger others based on their racial and ethnic identity, religion, sexual orientation, age, disability, or gender
- publicly available services with no moderation or oversight
Prohibited content and activities are not limited to the listed items. If any of your content or activities are found to be in breach of our terms, your use of that service will be terminated.
It is illegal to possess, view, access, publish, or disseminate content that amounts to:
- an offence relating to terrorism
- an offence relating to child sexual exploitation and abuse
- offences in relation to assisting suicide, threats to kill, fear or provocation of violence, harassment, stirring up hatred on grounds of race, religion, or sexual orientation, stalking, putting people in fear of violence, racially or religiously aggravated public order offences, drugs offences, firearms and weapons offences, assisting unlawful immigration, sexual exploitation offences, sexual images offences, proceeds of crime offences, and fraud and financial services offences
Detected illegal content will be reported to the relevant authority and/or agency.
We provide bare metal, unmanaged dedicated servers; we are not a web hosting company. We provide access facilities to services; we are not providers of the services, but we may restrict or remove access to the services.
If you have any questions about the goods and services that we provide, please contact us directly. If you have any concerns about hosted illegal or harmful content or activities, there are a number of organisations and charities that will be able to support you.
For instance, Report Harmful Content offers advice on how to report a variety of different issues, including:
- bullying and harassment
- self-harm or suicide content
- online abuse
- iolent content
- unwanted sexual advances
- pornographic content
You should also report:
- fraud or cybercrime – to Action Fraud
- suspected online child sexual abuse images or videos – to Internet Watch Foundation
- online material promoting terrorism or extremism – to ACT Counter Terrorism
You must be over the age of 16 to sign up to any of our services or place an order.
As detailed in our Terms of Service, to which you must consent prior to placing an order, we require our customers to verify their identities.
Our Privacy Notice includes information on how we collect, use, and protect your personal data according to the UK GDPR.
Paying for our services and goods
Secure online payment
Our secure server software encrypts your payment details. Your browser should confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the website.
To ensure that your credit, debit, or charge card is not being used without your consent, your name, address, and other personal information supplied by you during the order process may be validated against appropriate third-party databases, for both your security and ours.
Through these identity checks, personal information provided by you may be disclosed to a registered credit reference agency, which might keep a record of that information. This is done to confirm your identity; a credit check is not performed and your credit rating should not be affected.
During security checks, we may ask for additional information or documentation to help support the data you supply. All information provided by you will be treated securely in accordance with our Privacy Notice , the UK GDPR, and the Data Protection Act 2018.
Personal data protection
Under the Data Protection Act 2018, you have the right to be informed about the collection and the use of your personal data; the right to access your personal data and supplementary information; the right to have inaccurate personal data rectified, or completed if it is incomplete; the right to erase your data in certain circumstances; the right to restrict or object to processing of your data in certain circumstances; the right to obtain and reuse your personal data for your own purposes across different services; and the right not to be subject to a decision based solely on automated processing, including profiling.
If your data is processed in compliance with Money Laundering Regulations, this will be on the lawful basis of legal obligation. It will be kept in a form that allows identification of you for no longer than is necessary for the purposes for which the personal data was processed.
Details of how we collect, store, use, and protect your personal information are provided in our Privacy Notice .
If you are an overseas customer ordering from us, you agree to pay any duties or taxes that may be imposed by your country’s government. If you omit to do so, and thereby prevent the delivery of your order, you will remain liable for the purchase price of the goods as well as any duties, taxes, or penalty imposed by your government. VAT is due in the normal way on any goods or services sold in exchange for cryptoasset exchange tokens.
If you do not wish to renew a service with us, you must confirm your cancellation directly (e.g., via the order page). Overdue invoices will be sent to collections whereupon a third-party company will contact you in order to recover the debt as well as administration fees.