Data Removal Request

Support Article

The introduction of the new GDPR legislation gives clients more control over what data is collected about them and how long that data is stored. With this legislation comes the ability for a customer to request the removal of their data. Although the legislation applies only to European nationals, we have opened up this system to all users as we feel that your privacy and trust in us is paramount.
If you wish to have your data removed as part of the GDPR "right to be forgotten" you are able to request this, if the following criteria apply to you;

  • You have no currently active services with us
  • You must not have made any payments to us within the last 7 years
  • You are the original account owner

If you meet all of these criteria, then simply click the below button to request your data to be removed;

We will provide an answer to this request within 2 weeks, from here we may ask you for proof of identity as well as a few security questions. After this you will be provided with a final confirmation page, that you must agree to before the data can be deleted.

If your request is successful you will not receive a response to your original request, but a final automated email confirming that your personal information has been purged from our databases.

Example Request Format

Dear Hydra Communications Limited,

I hereby formally request that all physical or digital personal data is either destroyed and purged from your databases.

I acknowledge this request may take up to 4 weeks to process.

I also confirm I am an EU or UK citizen, the original account owner and I have not used your services in the last 7 years.

Best Regards,

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