How to make a formal data removal request:
https://zare.com/documentation/article/51/data-removal-request

How to make a formal data request:
https://zare.com/documentation/article/50/formal-data-request

The below data is stored for the mandatory 7 years required by HMRC in the event of an account audit: (7 year countdown timer starts from when you no longer have any active services and have opted to close your account)

• Full Name
• Full Address
• Email Address
• Phone Number
• Country
• Company Name
• VAT Number
• Order Records
• Invoices
• Transactions (ID's, amounts, timestamps)

All other data is stored for 12 months before being purged from our databases, this includes, but is not limited to:

• General logging (actions carried out on the control panel)
• Email logs
• Ticket attachments
• Tickets and replies
• API logs
• Abuse reports

All data is stored in replicated databases at two locations within the European Union and two states within the United States. These are as follows:

• London, United Kingdom
• Frankfurt, Germany
• Los Angeles, United States
• New York, United States

We employ the highest level of encryption for stored passwords, this includes the following:

• CRYPT_BLOWFISH one-way encryption
• Unique SALTS on a per user basis resulting in zero password hash clashing
• High compute time for PASSWORD_BCRYPT/CRYPT_BLOWFISH algorithm

Mr Harry Beasant
Hydra Communications Limited
Unit 1 Apex Court, Bradley Stoke
Bristol, United Kingdom, BS324JT
[email protected]

ICO Data Protection Register
Registration ID: ZA272641
https://ico.org.uk/ESDWebPages/Entry/ZA272641