Help & Support

Browse over our extensive and detailed documentation of the functionality and usage of our services

Product FAQ

Can I reinstall my operating system?

Yes! Servers can be reinstalled at anytime automatically from within the manager. Here is a guide should you need help doing this.

What happens if my servers hardware fails?

If hardware fails, it is our responsibility to replace it, no cost will be incurred by you. If your server hardware cannot be successfully diganosed, we will move you to a entirely new machine along with all your data, free of charge.

Do I need to pay any setup fees?

No. Setup is completely free on all our products, you won't have to pay a penny! However we do offer a voluntary setup fee which will in turn reduce your monthly payments by £5 for as long as you rent the server.

Do you offer custom server builds?

Yes! We can build custom servers. All you need to do is send us an email of the exact specification you would like to [email protected] We will then prepare a quote for you, and should you choose to procced, add a custom order for you. Once paid we will build and deploy your server. Sometimes custom server builds will require for you to pay a small setup fee to cover any components that cannot be re-used by ourselves.

What software can I install?

You may install any software on your dedicated server that is legal and licensed within the United Kingdom.

How much bandwidth is included with each server?

All dedicated servers have a burstable 1Gbps network port as standard. Bandwidth limits vary from server to server.

Got any questions? Contact us today.