Help & Support

Browse over our extensive and detailed documentation of the functionality and usage of our services

Billing FAQ

How am I billed?

Bare metal servers are billed monthly. You can cancel at anytime via the manager.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Bitcoin, AliPay and Wire Transfer.

Do you offer refunds?

Yes. If there is a serious issue with either the network or hardware that cannot be resolved by ourselves quickly, you are able to receive a full refund.

How do I cancel my server?

You can cancel your bare metal server at anytime via the manager by viewing your order and selecting either immediate or end of billing period cancellation.

Are there any contracts?

No. All ours services are sold on a rolling monthly basis, no contracts are involved.

Can I cancel whenever I want, and are there any fees?

You can cancel your server whenever you want, no fees are incurred.

Why was my order declined?

Credit payments can sometimes be declined if your order has been flagged on our system for the following things.

- Your billing address does not match that of your card payment.
- You have previously broken our terms of service with a different server.
- We have previously had issues with payments from yourself.
- You have used a throw-away email address on signup.

Please also note that whenever you order is declined, the payment will automatically be refunded.

Got any questions? Contact us today.